Welcome on the website cinex-store.com

Seller identification


Company by shares simplified, capital of 500 000 euros, established 9, rue Raoul Perpère -Le Forum - 64100 Bayonne - France

Registered at RCS Bayonne with number B 344 147 384 00038, VAT number FR63344147384.


Cinex-store.com is property of the company CINEX SAS.

Application of terms and conditions

These general terms and conditions apply exclusively to trade relations between the CINEX SAS Company and any person visiting or making a purchase on the site cinex-store.com

Duration of the offer and sales

These conditions apply throughout the line-up of the services offered by cinex-store.com and within the limits of available stocks. cinex-store.com is committed to inform by email the customer who has ordered an unavailable item.

Products description

Customers may, prior to an order, take note on the site cinex-store.com of the essential characteristics of the product they wish to order. However, photographs, graphics and descriptions of products offered for sale on the cinex-store.com site are provided for information only and are not contractual.


Any order implies acceptance by the customer of prices and descriptions of products and services offered for sale on the cinex-store.com site. Rates quoted next to each product offered for sale are in Euros (€) and include added tax (VAT) applicable in France on the day of the order. Prices do not include customer delivery charges. Rates vary and depend on the weight of items ordered and will be communicated to the customer upon consulting his shopping cart and when confirming the order.

Cinex-store.com is free to change the selling price of its products and services at any time. If one or more taxes or compulsory contributions were to be created or modified, up as down, this change will be reflected in the selling price of products on the Seller's website. However, cinex-store.com agrees to the customer prices and taxes that have been shown to the customer during the validation of his order.

Any possible tax, tax law of the State to which the Products are shipped and delivered to will be entirely borne by the customer and paid by him at the time of the delivery of the Products, to customs authorities competent directly.

We have no control over these charges. Customs policies vary widely from a country to another, so you should contact your local customs department for more information. We want our customers to be aware that cross-border deliveries are subject to opening and inspection procedure by the customs authorities.


Cinex-store.com can meet the orders received from a client residing only in one of the territories listed in section "Territories" below.

After receipt of the order placed by the customer, cinex-store.com notify the customer with a detailed receipt of the order, stating the invoice amount (including tax, amount of the applicable VAT and delivery amount and terms of sale).

This acknowledgment implies acceptance of cinex-store.com of the order placed by the Customer.

The visible products on the site are available while supplies last.

In case of lack of availability of a product after confirmation of an order by the customer, cinex-store.com, will notify the customer by email.

In case of unavailable article, cinex-store.com is committed to providing a credit or refund the customer within 15 days.

Termination by the seller of the order placed by the Client shall entitle the customer to any compensation due to the unavailability of products or services constituting its order. In that case, the Customer may take a new order with products available on the Site.


Orders taken on the Site may only be valid if concluded between the seller and a customer residing in any of the following territories in which the order can be invoiced and delivered:

Germany – Austria – Belgium – Croatia – Denmark – Spain – Finland – Metropolitan France – Greece – Hungary – Ireland – Island – Italy – Lithuania – Luxembourg – Norway – Netherlands – Poland – Portugal – Czech Republic – United Kingdom – Slovakia – Slovenia – Sweden – Switzerland.

If the Client lives outside the areas mentioned above, he can not place a valid order via cinex-store.com website.


Payment currency is the Euro (€) for all the countries listed above in Article Territories.

At its first order, the customer may register by creating an account with the following information: title, name, complete delivery address, email, phone number, birth date. On this occasion the client creates a password. After consulting products, he can select the reference that he wish to acquire and put in the cart. If the customer has a special offer or coupon, it must first enter a code that has been assigned in the field provided for this purpose.

Acceptance of terms and conditions is confirmed when the customer clicks the "order" button having previously checked the "I have read and agree to the terms and conditions." After confirming the method of payment, the customer will definitively and irrevocably confirm his order by clicking on "I confirm my order" at the end of the control process. This "click" validating the order, the customer acknowledges and agrees to irrevocably know, characteristics and conditions of the order (price, delivery time, delivery charges). Seller reserves the right to terminate any order at any time in the event of non-payment of any amount due or in case of violation of the terms of the General Conditions without prejudice to its other remedies.

Payment means and security

Cinex-store.comoffers two methods of payment:

  • By Credit Card (Carte Bleue, Visa and Mastercard) and to ensure the security of payments cinex-store.com uses the secure payment service of the CIC bank. The details of your credit card are encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. Payment is made directly to the bank and cinex-store.com has no access to these details and do not keep them on its server. That is why they are required for each new transaction on our e-store. The customer can pay his order online by credit card (Carte Bleue, Visa and Mastercard), indicating a credit card number and a valid expiration date and the last three digits on the back of his credit card. When the order is confirmed the payment request is routed in real time on the secure payment handler.

  • By PayPal: cinex-store.com also offers you the possibility to pay your order via your PayPal account. With PayPal, your financial information is never shared with cinex-store.com. PayPal encrypts and protects your card number once and for all. Pay online by simply indicating your email address and password.

Shipping and delivery

The average delivery times are 3 to 5 days in France. Orders sent to the rest of the European Union require 7 to 9 working days. In extraordinary cases, cinex-store.com can not be responsible for late delivery.

Delivery rates are those we get from our partner La Poste Colissimo and depend on the country indicated on the delivery address. The shipping costs will be calculated, added to the total amount of your order and will be presented on the checkout page. Once you validate this page, we will cash you that amount.

Please ensure that your delivery address is correct and well complete at the final checkout. If you choose home delivery, be sure to include: building number, stairs, door code, floor and your name on the mailbox ... If the package is returned to us because of "incomplete address", the return costs will be at your expense and directly deducted from the total amount of your order on redemption.

Track your package: after shipment of your package, an email will be issued with a specific tracking number corresponding to your package.

Satisfied or your money back

According to the European Directive 97/7 of 20 May 1997 on the protection of distance sales and the Article L. 121-20 of the French Consumer Code, the customer who buys a product on the site cinex-store.com has a right of withdrawal to return the product that do not suit him within 14 (fourteen) days upon receipt of the order. You must imperatively connect you on your clients account for any request for return. Our customer service will transmit a number of returns then to you in order to dispatch us the goods (no return will be accepted without number of return). The customer will return the ordered products on the site cinex-store.com at his own costs. Refund of the order will be made within 14 days. Products must be returned in perfect condition. Products returned without packaging or incomplete packaging, damaged or soiled by the customer will not be taken back.

Shipments against reimbursement will not be accepted.

Reimbursement will be made by any means including, credit refund to the bank account used by the Customer during the order. Customer has 14 days to return the item, and ask for his exchange, a credit or refund.

Product exchange

The customer exchange request has to be declared within 15 days upon the product delivery date.

You must imperatively connect you on your clients account for any request for return. Our customer service will transmit a number of returns then to you in order to dispatch us the goods (no return will be accepted without number of return).

Products have to be in their original packaging with all accessories and instruction manual and must be joined by the return number directed to:


« Service Store »

24 rue Labranere - ZI Berhouague

40530 LABENNE - France


In case of product return, shipping costs are at customer’s charge, except for faulty products.


Deals and offers

Offers, deals and codes are only valid for the period of validity of the offer and within products availability. Discounts may in no case be converted to a refundable fee or payable to the Client. Credits may only be used by the Customer and are not transferable to third parties. They are deducted from all taxes of the Order, excluding shipping cost of the order. Unless otherwise provided in a special discount offer, discounts can not be combined with each other when placing an order.


For any dispute between the buyer and the seller, even for warranty or in case of multiple defendants, the jurisdiction of the Commercial Court of Bayonne will be in charge.


  • Through the "contact" link at the bottom of the page of the site

  • By email to e.store@cinex-store.com

  • By postal mail :


«Service Store»

24 rue Labranere - ZI Berhouague




The entire website is covered by the French and international legislation on copyrights and intellectual property.

All reproduction rights are reserved, including downloadable documents and iconographic and photographic representations.

Reproduction of all or part of this site on an electronic medium whatsoever is strictly prohibited unless upon express permission of the publication director.

The establishment of a hyperlink to the Website www.cinex-store.com requires prior written authorization to the company CINEX SAS.



No personal information is collected without your knowledge.

No personal information is sold to third parties.

No personal information is used for unintended purposes.

Messages sent over the Internet can be intercepted. Do not give unnecessary or sensitive personal information. If you wish to send us such information, please use the postal service. The information you requested when subscribing to the site's information publications and letters are essential for access to these documents.

This information is only directed to Company CINEX SAS to which may exercise the rights of access and rectification. The addresses for (postal or e-mail) may not be sold under any circumstances to third parties or disclosed to unauthorized purposes. According to Article 27 of Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, you have a right of access for you to the manager of the publication and in the requirements of section 34 of the Act. To exercise this right, the customer can send an email Company CINEX SAS in the "Contact Us" section.

Website modifications

The editorial team reserves the right to modify or correct the content of this website and this legal notice at any time and without notice.

 Links to other Internet websites

Links to other websites on this website are provided exclusively to provide you with the most complete information. www.cinex-store.com checked if the page pointed to, by the link is active, but does not control and is not responsible for these sites or for their content. For this reason, we are not responsible for these websites or information contained herein, the software or other material contained therein, or for the consequences of their use. If you decide to access external sites linked to our site, then you do so at your own risk.


It is up to the user of this website to take all appropriate measures to protect its own data and / or software from contamination by viruses circulating on the network Internet.

www.cinex-store.com can not be held responsible for direct or indirect damages resulting from the use of this website or other sites linked to it, particularly because of lack of access to its website of Internet-related malfunctions at the web host or the host part of the site or service interruption due to maintenance or update. This website is governed by French law. 


 www.cinex-store.com is hosted by 64 Network